General information about using and getting the best out of our site.
There were 10 articles found in this category:
Download Help
For those of you not familiar with downloading and saving files on your computer we hope the video below will help with some of the basic issues involved with purchasing and downloading files form our site. Please note we do not offer specific help on computing, there are plenty of online sites ...
Email Address & Password
When you purchase from us an account using your email address is automatically set up even if you checkout as a guest. This means that should you return to purchase in the future all you will need to do is sign into your account and your address and contact details are entered automatically. If ...
Cost of Postage
Because postage and delivery charges are calculated based on where you are the cart needs address information to calculate this. Even within UK postal code area’s this may vary as couriers have different charges for larger items sent to the Islands and Ireland. The good news is that you c ...
Distributors
We are an independent retailer and don’t have a distribution network other than our web site. Therefore we don't have a list of distributors in other countries. We regularly ship small orders worldwide. The courier costs of shipping curtain poles and tracks is prohibitive and we don&rsquo ...
Channel Islands
Becasue of the tax status of the channel islands, Jersey, Gurnsey and the Isle of Man these are considered separate from the UK. If you live in one of these area's then select it instead of the UK.
Samples
We have gone out of our way to make the photos on our web site as clear as possible and include a measuring gird for browsers to judge sizes and therefore don’t provide samples. In the past when we did send out a sample we rarely received an order. If you are looking to identify a part th ...
Delivery
The vast majority of the products on our web site are delivered by Royal Mail and are normally despatched within 24 hours. Most of the larger items are delivered by courier Monday to Friday 9.00am to 5.00pm. Silent Gliss tracks are made to measure items and are normally despatched within 3 days ...
Telephone Orders
Unfortunately we do not provide a telephone order service and therefore do not have a valid telephone number. We have however provided two other payment methods for those who would prefer to pay by methods which do not involve paying by card over the internet. The payment gateway we use, called ...
Lubricant
We sell Silicon Lubricant which is a clear odourless spray, and would recommend it for all curtain tracks and poles. The customers comment on the buy online page is genuine.
Pricing
For products which have variations either a choice of say finish, length or even quantity you will need to select the options you would like before the cost of the item is displayed. In many ways this is an improvement on the system we used to use. e.g. customers previously would need to add to ...
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