Returns:

We are happy for customers to return items which are unsuitable or not required provided they are in a saleable condition. If returning items which have been delivered to you by post, then post them back to:

Fitting Services
142 Gilmerton Dykes Road
Edinburgh
EH17 8PE
UK

Within the UK you can get a proof of posting certificate from the post office which is free and will cover any loss or damage up to £30
Postage and Courier charges are not refundable unless goods returned are received by us within seven days of despatch.

Note that we will not be able to refund for any made to measure or custom products such as Silent Gliss or other made to measure tracks, poles or lock cylinders which have been specially made to a specific customer’s requirements.
We do however go out of our way to ensure that any made to measure or customised products are to the requirements specified by the customer.